Opening Remarks and Presentation of the 2020 AHA Rural Hospital Leadership Team Award

Rick Pollack, President and CEO, American Hospital Association
Rod Hochman, MD, President & CEO, Providence and Chair of the AHA Board of Trustees


COVID-19 Highlights the Value of Value in Rural Communities

Mandy Reed, Director, Operations, Virtual Health, Spectrum Health
Carrie Saia, CEO, Holton Community Hospital
Karen Titchener, Director of Strategic Development, Huntsman at Home, University of Utah Health
Jeanie Youngwerth, MD, Director of Palliative Care, University of Colorado Hospital
Leslie Marsh, CEO, Lexington Regional Hospital
Christina Campos, Administrator, Guadalupe County Hospital

Many hospitals that were implementing value-based care delivery prior to COVID-19 are recognizing the importance of those strategies during the pandemic. These value-based care delivery strategies - telehealth, hospital-at-home, age friendly care, interdisciplinary care teams and those that address health equity - have enabled hospitals to better serve their patients and communities throughout the pandemic. As we rebuild and reimagine the health care system, these strategies will continue to improve value for patients. In this story slam, hear examples from five innovative rural hospitals implementing strategies that highlight the value of value during COVID-19 and beyond.


Inoculating Rural America: What COVID-19 has Taught Us

Michelle Hood, Executive Vice President/COO, American Hospital Association
Ruby Kirby, CEO, West Tennessee Healthcare Bolivar Hospital
Tamara Miller, CEO, Madison Regional Health System
Vicki Began, RN, CEO, San Carlos Apache Healthcare
Terry Scoggin, CEO, Titus Regional Medical Center

The COVID-19 vaccination process from distribution through administration has been fraught with fits and starts that have been particularly challenging in rural America. Yet, not all experiences are the same. We will learn from a panel representing a cross section of rural hospitals how they have fared inoculating rural America.


Preserving Local Access to Care in Rural Communities

Kris Doody, CEO, Cary Medical Center and chair of the AHA Future of Rural Health Care Task Force
Benjamin Anderson, MBA, MHCDS, Vice President for Rural Health and Hospitals, Colorado Hospital Association
Rachelle Schultz, EdD, President/CEO, Winona Health

The AHA’s Task Force was charged with providing strategic thought leadership on the transformation of care delivery in rural communities and the future financing of rural health care. In this session, members will share the Task Force’s bold, promising solutions that resulted from an 18-month long process to create sustainable care delivery and financing models.


Is Your Rural Board Prepared for Constant Disruption?

Kimberly Russel, Russel Advisors

Rural health care has been inundated with payment system reform, public policy changes, new competitors, consumerism, the digital revolution and now a pandemic. Rural executive teams have been focused on operational adjustments and financial survival. What is the impact of this volatile environment on boards? This session will open the eyes of the C-suite and trustees about the unrealized potential of boards in the force of constant disruption. To thrive amidst turbulence, change must be initiated at the governance level. You’ll learn specific techniques for deeper and permanent board engagement at the strategic level and gain tools to accelerate the board’s utility to the organization and to the senior leadership team. An outcome of the session will be a road map to shift a rural board into a strategic and future-oriented force.
Sponsored by: Unidine Logo


How Rural Hospitals Drive Optimal Financial Reimbursement & Quality Performance in Today’s Environment

Angie Curry, Client Services Manager, Nuance Healthcare

As costs increase, revenue streams dwindle, and elective surgeries continue to lag, it is critical to accurately reflect the complete patient story and care delivered. Ensuring that rural hospitals have strategies to protect and preserve revenue volumes while maximizing their limited resources is crucial to their survival. Join us as we share strategies you can employ to make sure you are optimizing revenue opportunities now and post-pandemic. You will better understand the current landscape relates to rural hospital CMI and Quality Scores; hear four strategies to employ to ensure all reimbursable amounts are identified; and learn how to maintain your coverage of CDI to all payers once elective surgeries come back online.
Sponsored by: Nuance Healthcare


The #1 Governance Unmentionable: Succession Planning for the Rural Board

Kimberly Russel, Russel Advisors
Rebekah Mussman, CEO, RuralMed Management Resources

The rural environment poses special challenges for leadership succession planning. Boards often avoid this topic until CEO turnover (either planned or unplanned) is apparent. This places boards in a reactionary mode. The realities of the pandemic have also served as a recent illustration of the need for succession planning at health care organizations. Come discuss how working as partners, the board and CEO, can share joint responsibility for succession planning.


Preparing Your Culture for an Unforeseeable Future: Culture as a Strategic Imperative

Joel Beiswenger, President & CEO, Tri-County Health Care
Joe Tye, CEO & Head Coach, Values Coach Inc.

In 2018, Joel Beiswenger and his team led a cultural transformation that had a significantly positive impact on employee engagement, patient satisfaction, quality and safety, and other key operating parameters. What they could not have predicted was how this work would also make the organization, and individual members of the hospital team, more resilient in the face of the COVID-19 crisis and economic fallout. Join this engaging discussion on why hospital leaders should see culture as a strategy. You’ll learn how to overcome the knowing-doing gap that always exists between ideal and actual culture, and explore how to build a spirit of personal resilience, initiative, personal improvement, and fellowship into your hospital’s cultural DNA.


Improving Access to Behavioral Health Services – The Important Role of a Trustee

Bill Menner, Founder, The Bill Menner Group, and Executive Director, Iowa Rural Health Association
Jennifer Havens, CEO, UnityPoint Health-Grinnell Regional Medical Center

Hundreds of thousands of Americans have died from COVID-19 – but the impact of the pandemic doesn’t end there. Suicide rates are up, substance use is increasing, and more Americans are reporting depression, anxiety, even post-traumatic stress due to COVID-19. Unfortunately, even before COVID-19 the demand for behavioral health services was greater than the supply. So what is the role of the trustee in meeting their community’s need for behavioral health services? This roundtable will focus on this important question. Hear and discuss how to use your role to improve access to behavioral health care. Identify steps you can take to learn the facts about behavioral health issues in your community, understand the preventive practices and interventions in place, and support the administration in addressing your community’s behavioral health challenges.


Unlocking Disparities with Data-driven Improvement Strategies

Sarah Stewart de Ramirez, MD, VP, CMO, Clinical Innovation, OSF Health
Sara Karraker, LCSW, Manager of Quality, Safety and Operations Improvement, Passavant Area Hospital
Erika Procarione, Community Health Worker, Passavant Area Hospital
Lori Hartz, Community Relations and Benefit, Passavant Area Hospital
Julie Kim, CPHQ, Performance Improvement Coach II, AHA Center for Health Innovation

Gain insights on how two Illinois hospitals identified a known health disparity from public health data among the populations they serve. Targeting a particular disease or clinic within their operations, the clinical team then stratified and applied their patient data on race, ethnicity, and language preference (REaL data). This enabled them to measure the impact of a performance improvement. The roundtable will share learnings from these hospitals, and articulate how it benefited rural health disparities not only by increasing access to care, but also by strengthening the quality and equity of that care. Participants will discuss how to advance an equity strategy by ensuring the collection and then application of REaL data to the work of quality and performance improvement.


Vaccine Distribution: Building Connections and Trust

Nancy Myers, PhD, Vice President, Leadership and System Innovation, AHA Center for Health Innovation
Jeremy Lyman, Chief Executive Officer, Blue Mountain Hospital

There is a light at the end of the COVID-19 pandemic tunnel, as vaccines become available for distribution to the public. Turning vaccines into vaccinations in communities across the country and world requires a combination of community education and trust building, public messaging and logistical coordination among stakeholders. Join other rural hospital and health care leaders to discuss strategies and share approaches to working with community organizations, and local and state public health partners to develop and implement equitable and efficacious COVID-19 vaccination rollouts.


Growth of the APP Role in the Rural Setting for Service Line Expansion and Cost Savings

Cameron Byers, PA-C, Vice President of Clinical Services, Rural Physicians Group

In this roundtable, participants will be invited to explore the implications of expanding the APP role in the rural setting. We’ll examine the impact of PAs and nurse practitioners on the potential for service line expansion and cost savings for rural facilities. Diving into the histories of both the PA and nurse practitioner roles, this session will dissect the traditional skillsets and training to address competencies in the rural setting. You’ll leave better prepared to answer the question, “Will bringing APPs into my facility benefit my hospital, patients, and community as a whole?”
Sponsored by: Rural Physicians Group


Pharmacy Performance in a Pandemic: Key Steps to Ensure Success

Patrick Owcarz, PharmD, Senior Vice President, Pharmacy Services, Comprehensive Pharmacy Services
Joseph Dula, PharmD, MBA, BCPS, Executive Vice President, Clinical Services
Chuck Bernotas, Senior Vice President, Comprehensive Pharmacy Services President, Comprehensive Pharmacy Services

From multi-million-dollar revenue losses to dramatic clinical and operational challenges, hospitals persevered through COVID 19 with the cancellation of elective procedures, the unpredictability of patient census, and persisting staffing shortages. Still, they feel some of the worst pressures in a century as the focus shifts to 2021 and the new vaccine. Join us to discuss pharmacy operations learnings from the past 12 months, related to staffing, operations, and interim management support. Through the pharmacy, rural health care facilities can realize new efficiencies that dramatically improve clinical and operational quality while helping entire hospitals run more smoothly in times of crisis. Attendees are invited to contribute their own learnings as we collaborate to deliver excellent patient care.
Sponsored by: Comprehensive Pharmacy Services


Rural Hospitals Teaming Up for Shared Expertise, Resources and Scale

Konnie Martin, CEO, San Luis Valley Health
Steve Simonin, CEO, Iowa Specialty Hospital
Kelley Evans, CEO, Beartooth Billings Clinic
Todd Linden, President, Linden Consulting and CEO Emeritus, Grinnell Regional Medical Center

With significant changes in health care delivery and worsening financial pressures due to COVID-19 and the associated economic downturn, many rural hospitals are considering some form of affiliation with other organizations. Some rural hospitals look to a relationship with a larger health system or management company, while others consider teaming up with similar hospitals in their region. This session will explore examples of rural hospitals successfully affiliating with both health systems and with other rural hospitals in an effort to keep their missions strong. Ultimately, it comes down to finding the right affiliation approach for securing the resources, expertise and scale necessary to thrive during uncertain times.


Paradigm Shift: Why Board Education has Changed Forever and What to Do About It

Rachelle Schultz, EdD, President/CEO, Winona Health
Jeffery Adler, CEO, iProtean
Pamela Knecht, President, ACCORD LIMITED

There has never been a more critical moment for the hospital and its leaders; health care must rise to the many challenges that this ongoing pandemic has presented. And as the pace of change continues to accelerate, the issues that executives and their boards need to address have become significantly more complex. As a result, emphasis on trustee education has never been greater. This expert panel will explore ways trustees can not only adapt, but elevate their role, including: best practices for addressing fundamental challenges to engagement, how the board can free up management to execute against immediate and important tasks at hand, and a review of the innovative, virtual solutions that exist to meet the new demands on boards.
Sponsored by: iProtean


Building Community Infrastructure to Advance Rural Health Equity

Eric Beane, Vice President of Regulatory and Government Affairs, Unite Us
Ariffa Bevin, Manager of Diversity, Equity, and Inclusion, Unite Us
Abi Bussone, Community Engagement Manager, Unite Us
Abbie Szymanski, Community Engagement Manager, Unite Us

Participants will join a dynamic conversation with the Unite Us team about how to build community capacity and create sophisticated coordinated care networks that connect health and social care. Team members who live and serve in rural communities will discuss creative strategies for rural engagement and how they respond to data highlighting rural health inequities. The panelists will also share their insights on rural health system transformation, highlight new federal funding opportunities, and discuss where they see rural health reform efforts heading in the future.
Sponsored by: UNITE US


An Informal Conversation on Rural Community Health Investment and Improvement

Robin Hacke, Executive Director and Co-Founder, Center for Community Investment
David Zuckerman, Executive Director, Healthcare Anchor Network

Join us for the second in our three-part conversation series covering community health investment and improvement in rural settings. After hearing from the Healthcare Anchor Network about what it means to advance an anchor mission and build intentional strategy in January, we will invite members to share their stories before leading another group discussion.


Strategies for Innovation and Digital Transformation

Amy Schroeder, Chief Strategy Officer, Lexington Regional Health Center
Amy Stevens, Executive Vice President, AVIA
Liz Dean, Executive Director of Strategy and Business Development, Riverwood Healthcare Center
Tim Arnold, MD, CMIO, Riverwood Healthcare Center
Leo Cole, Chief Marketing Officer, Futurism Technologies

Sponsored by: Futurism


Leadership and Resilience: Creating Commitment

Caroline Gomez-Di Cesare, MD, PhD, FAAP, FACP, Attending Physician, Director of Wellbeing, Bassett Healthcare
Craig Uthe, MD, AAFP, ASAM, Family Physician and Medical Director of Clinician Well Being & Professionalism, Sanford Health, Medical Student Wellbeing Coach, University of South Dakota Sanford School of Medicine
Nicholas Beamon, OneTeam Leadership

Join us to learn about the intersection of leadership and resilience and how self-leadership can unlock your own well-being and that of those around you. In this interactive discussions session, we will dive into how our current patterns and experiences are enhancing, or detracting, from how our lives and how we can address barriers and opportunities to build and support resilience.


Preventing Suicide in Rural America: What Rural Hospital and Community Leaders Can Do

Doreen Marshall, Vice President, Mission Engagement, American Foundation for Suicide Prevention

Suicide is one of the top ten leading causes of death in the United States and suicide rates are higher in rural America than urban America. The gap in suicide rates between rural and urban areas has continued to grow since 1999. Dr. Moutier will share a variety of resources that are available to rural hospital and rural community leaders to actively inspire and implement suicide prevention initiatives. Session participants are encouraged to share steps they have taken to prevent suicides, both for community members and their own health care workers. We’ll engage in a discussion of the challenges and barriers to preventing suicides, including the barrier of stigma – and discuss solutions that breaking down the barriers to saving lives.


What Went Wrong? - A Governance Case Study

Benjamin Anderson, MBA, MHCDS, Vice President for Rural Health and Hospitals, Colorado Hospital Association
Todd Linden, MA, FACHE, President, Linden Consulting and CEO Emeritus, Grinnell Regional Medical Center

One of the most reliable indicators of a rural hospital’s vitality and performance is the quality and competence of its governance. This session will introduce the true story of a hospital board scenario that went terribly wrong. It only takes one rogue board member, even well meaning, to derail an entire organization. You’ll learn from the all too common leadership traps boards and administrators can fall into in hopes that it will mitigate the chances of something similar happening with your institution. After laying out the case, participants will engage in discussion about ways to address the issues and lessons learned.
Sponsored by: Governwell and Linden Consulting



Innovation, Artificial Intelligence and Rural Hospitals

Jason Cohen, MD

Artificial intelligence and machine learning are rapidly changing almost every aspects of healthcare – from predicting illness to providing clinical decision support, individualizing patient engagement to managing the health of populations, and optimizing operations to driving new models of care delivery. At first glance, it may seem like only large health systems have the expertise and resources to take advantage of the big data revolution. But, rural hospitals offer something that larger systems can’t – flexibility, less complexity, and lack of bureaucracy. These qualities are highly attractive to health IT startups looking to develop and prove their new products in a stable environment. While they might not have big budgets, rural hospitals are ideal laboratories for innovation. This session will explore some of the most exciting use cases for AI in health care, and consider ways that rural hospitals can find the right partners to leverage AI to improve the lives of both their patients and providers.


Improvements in Care Management and Chronic Disease Self-management, Stress and Social Isolation

Cindy Esser, BSN, MBA, MHA, Director Emerging Technologies and Knowledge Management, Butler Health System
Kathy Selvaggi, MD, Medical Director, Division of Palliative Care, Butler Health System
Erin Stewart, BSN, Program Director HRSA Grant, Butler Health System

Managing chronic disease and finding alternative delivery methods to care for vulnerable populations that might be at a higher risk for severe illness from COVID-19 is a major concern in rural communities. Learn how one rural health system made improvements in care management and chronic disease self-management education through a virtual collaborative design while addressing the stress and isolation brought on by COVID 19. Explore opportunities to create and sustain high performance telehealth services, and leverage partnerships both locally and remotely, within and across communities and organizations. You learn approaches that do more with less, addressing safety and resource constraints.


Pivoting in a Pandemic with Value-Based Care Strategies

Tim Gronniger, CEO & President, Caravan Health
Marcus Lewis, CEO, First Care Health Center
Naomi Clancy, MD, Medical Director, Gila Health Resources

With a focus on preventive care and population health revenue, accountable care organizations have proven to be the most reliable approach for many providers seeking stability, sustainability and a predictive path forward in the wake of the public health emergency. This session will explore how rural providers have leveraged value-based care strategies to quickly respond to the COVID-19 pandemic. By harnessing the power of ACOs, First Care and Gila Health efficiently tracked patient history, identified gaps in care, and utilized a population health infrastructure already in place to quickly pivot to providing virtual care services. Attendees will learn about current value-based payment opportunities, including the Centers for Medicare & Medicaid Services' new Community Health Access and Rural Transformation (CHART) model. Presenters will share actionable steps to improve care for patients, protect revenue streams, and minimize future risk using value-based payment strategies.
Sponsored by: Caravan Health


Setting and Achieving Organizational Goals: The Role of Governance and Leadership

Jane McLeod, Principal/Co-Founder, Capstone Leadership Solutions, Inc.
Sue Tetzlaff,Principal/Co-Founder, Capstone Leadership Solutions, Inc.

Defining strategies can be hard. Executing on them, even harder. The cadence and activities of a robust goal cycle will foster accountability, ownership, and alignment, which will engage everyone to contribute to advancing your important strategic priorities. It's with a razor-sharp focus on strategies and aligned goals, that board members and leaders (and even employees!) discover the pathway to success. This roundtable will explore the key elements of a goal cycle, the two operating systems that work in parallel during the goal cycle, and the roles of trustees and leaders in setting and achieving organizational goals.


Managing Cybersecurity Risk in Health Care: The Leader’s Role

John Riggi, Sr. Advisor for Cybersecurity and Risk Advisory Services, American Hospital Association and a panel of experts from the field and from FBI Cyber Division
Michael Archuleta, Chief Information Officer, Mt. San Rafael Hospital
David Ring, Section Chief, Cyber Engagement and Intelligence Section, Cyber Division, Federal Bureau of Investigation

Join us for a timely and important conversation on strategic cybersecurity leadership issues including the COVID-19-related “cyber triple threat,” increased attack surface, increased attacks and resource constraints. The panel will discuss COVID-19-related cybersecurity strategy, challenges, best practices and the impact of cybersecurity controls on patient care during the pandemic.  We’ll also examine the latest on serious ransomware threats which have targeted dozens of organizations across the United States. Ransomware attacks on hospitals and health systems not only threaten the security and privacy of patient data, but they also threaten patient care and safety. Bring your questions and experiences with cybersecurity to this critical conversation.


Governance Clinic

James E. Orlikoff, President, Orlikoff & Associates, Inc.

Bring your thorniest governance issues to one of the nation’s preeminent health care governance experts. You’ll gain practical solutions and proactive ideas for improving governance performance. No issue is off the table, so come prepared to talk, to question and be challenged!


Pathways to Recovery: Re-imagining Leadership: A Pathway for Rural Health to Thrive in a COVID-19 World

Benjamin Anderson, Vice President, Rural Health and Hospitals, Colorado Hospital Association
Lauren Hughes, MD, State Policy Director, Farley Health Policy Center, Associate Professor, Department of Family Medicine, University of Colorado Anschutz Medical Campus
Catherine Harshbarger, RN, BSN, Chief Executive Officer, Melissa Memorial Hospital
William Cook, President and Chief Executive Officer, Vail Health

Each rural community has its own unique identity, strengths, and challenges. There can be no scripted guide, no “silver bullet” that addresses all issues necessary for ensuring the survival and vitality of all rural communities and their local health care systems. Developing a meaningful plan to protect and improve the health of rural people and strengthen rural health care delivery systems during this time requires insight from those working on the front lines in these communities – hospital administrative and governance leaders, clinicians, public health leaders: your peers. Most importantly, it must also include the collective voice of rural patients, people who have personally experienced and have been impacted by initial response efforts. This session reviews a playbook developed by Colorado hospitals to guide them in a post-COVID world.


Health Equity and Rural Health

Kathleen A. Curran, Senior Director of Public Policy, Catholic Health Association
Julie Trocchio, Sr. Director, Community Benefit & Continuing Care, Catholic Health Association

The disparate impact of the coronavirus pandemic on vulnerable populations, especially racial and ethnic minorities, has brought needed attention to the reality of health dipartites and inequity. This session will begin by giving an overview of the issue and national equity-related initiatives to tackle COVID-19, reduce disparities and address structural racism. The discussion will explore the topic of racial and health equity in the context of rural health disparities and allow participants to share their experiences with inequalities in their organizations and communities and strategies for short- and long-term solutions.
Sponsored by: CHA


Leveling the Technology and Legislative Playing Field to Close Critical Capacity Gaps for Rural Health Care Providers

Nick Padula, VP, US Government Health, Philips Healthcare
John Sun, Vice President, Indian Health Services and Rural Health, Philips Healthcare

Now more than ever, health disparities between urban and rural communities grow wider as access to hospital beds and talent grows scarce. Telehealth and remote patient monitoring offer unique advantages for closing these capacity gaps. Join us for a discussion on how to affordably leverage technology to address three key areas: expanding patient access to clinical evaluation, bringing care delivery and monitoring into the patient home, and supporting frontline clinicians with critical care specialist support. We will also review the role recent legislative action has played in broadening adoption of telehealth throughout the country.
Sponsored by: Phillips


AHA Rural Transformation Collaborative – Information Session

Amy Schroeder, Chief Strategy Officer, Lexington Regional Health Center
Liz Dean, Executive Director of Strategy and Business Development, Riverwood Healthcare Center

The AHA Rural Transformation Collaborative is a 6-month collaborative comprised of 20-25 rural hospitals working collectively to solve current challenges with a lens on innovative techniques for relief, recovery and reimagining rural health care after COVID-19. Focused on the key issues of workforce resilience, health equity, behavioral health, digital transformation, innovation and performance improvement, experts and collaborative members will share operational insights, craft future direction, and compile a database of valuable best practices. In this informational session you will hear from two hospital leaders who are looking to form this cohort of like-minded leaders to collaboratively improve rural health. Come learn how you can join.


The Pursuit of Professionalism: Every Day and Especially During a Crisis

Cindy Baldwin, Senior Associate, Department of Pediatrics, Center for Patient and Professional Advocacy, Vanderbilt University Medical Center
Gerald B. Hickson, MD, Joseph C. Ross Chair of Medical Education and Administration, Professor of Pediatrics, and Founding Director of the Center for Patient and Professional Advocacy, Vanderbilt University Medical Center

Delivery of safe, high quality care requires intentionally designed systems and accountable professionals. While attention has focused on how organizations prepare their systems for facing crises, less attention has been paid to understanding and supporting nurses, physicians, and others during difficult times. An individual’s commitment to model all elements of what it means to be a professional may be taxed while navigating equipment and supply shortages, the never ending need to doff mask, gowns, and gloves, and having to explain why visitors are not allowed, all while experiencing isolation from their family and dealing with personal fear that they themselves may become infected. This session will examine best practices to support the pursuit of professional accountability and well-being before, during and after a crisis, and explore strategies to address the special needs of clinical team members who may face symptoms of burnout.


Collaborative Care: Effective Integration of Mental Health into Primary Care for Rural Practices

Anna Ratzliff, MD, PhD, Director, UW Psychiatry Residency Training Program Professor, Depression Therapy Research Endowed Professorship

Collaborative care (CoCM) is an evidence-based, integrated model for the treatment of common mental health conditions in primary care settings. Efficacy of CoCM has been demonstrated by more than 80 RCTs. However, significant practice change is required to implement and sustain CoCM in the real world. This presentation will provide an overview of the evidence base for CoCM and core principles that need to be in place to effectively leverage scarce mental health resources. An example of successful implementation of the CoCM approach in a rural practice setting will illustrate how this approach can support increase access for mental health care for rural populations.


Leadership in Crisis: A Case Study of St. Charles Health System Stepping in to Fill the Covid-19 Information Void

Joe Sluka, President and CEO, St. Charles Health System
James E. Orlikoff, President, Orlikoff & Associates, Inc.

When the COVID-19 pandemic hit, St. Charles Health System in Central Oregon quickly learned that having a strong, consistent, factual and local voice is critical to influencing public behavior. Join us for this session where you’ll hear how one health system worked closely with its Board of Directors to mitigate the COVID-19 information crisis for the communities it serves.


Improving Patient Care and Reducing Health Disparities through Cultural Competence

Candy Canga-Picar, Chief Nursing Officer, St. Charles Hospital Madras
Rebecca Dobert, Program Manager, Oregon Office of Rural Health
Salamatu Barrie, Public Health Analyst, Health Resources and Services Administration, Federal Office of Rural Health Policy

Evidence suggests that providing cultural competence training for health care professionals may positively affect a reduction in the disparities in quality and outcomes among persons from varied cultures. However, evidence-based cultural competency programs to help rural providers develop training appropriate for different languages, cultures, and populations have been sparse. The St. Charles Hospital Madras developed a cultural competence initiative targeting improved patient satisfaction and experience for their NAI patients. In this session you’ll hear an overview of the program, and gain insights on challenges and best practices such as how to develop and collect measures on cultural competency. Learn how the use of cultural competence can be a building block for measurably improved patient satisfaction and care.


Community Health Care Transformation: A Path to Recovery

Erika Sundrud, Vice President, Care Transformation, QHR Health

After a year of tremendous variation in the health care environment, your hospital is capable of meeting patient needs and at the same time meeting its operational and financial goals. Now is the time to think about a wholistic strategic approach to operation and quality care that will provide year after year of improvements. With quality as the foundation, care transformation enables hospitals to adapt to necessary market changes by comprising the strategies and tactics needed to achieve improved patient experiences, achieve better health outcomes, control costs, enhance revenue and align clinicians. Learn how to ensure your mission is aligned to improve the health of the public by bringing together the collective wisdom of health care and operational teams to deliver higher value through a patient first mentality.
Sponsored by: QHR Logo